Frequently Asked Questions
Q: What exactly does "Satin lined" mean?
A: All our hats have satin interior; meaning the inside of our hats have a satin lining.
Q: Why Satin lined hats?
A: The satin lining inside our hats helps keep that much needed moisture in your hair. Protecting it from dryness, frizz, breakage + hat hair. Also great for wigs/weaves because it reduces shedding.
Is Skatsz Black-owned?
Yes, we are 100% Black-owned operated! We are also Women-owned!
Q: Why buy Skatsz?
A: Besides the fact that our hats are lined with satin, we offer quality hats meaning they're not cheaply made, our hats wont lose it's shape in short period of time (hats wont get loose so fast). Skatsz hats are stylish & trendy. Furthermore our prices are very affordable compared to other companies.
Q: Are your hats one size fits all?
A: Yes. However, the newer styles are made with more slouch to stretch more & fit more sizes of hair/head.
Q: Buy Now Pay Later Accepted?
Yes, we have several options such as: PayPal Installment pay, Sezzle & AfterPay
Q: Is the satin lining inside the hat detachable/removable?
A: No, the satin lining is sewn in.
Q: Are your hats just for women?
A: No, our hats are unisex; designed for both men & women.
Q: What materials are your hats made of?
A: All our hats are 100% cotton exterior & 100% satin interior.
Q: Can I wear my Skatsz to sleep ?
A: Yes you can. Some of our customers said that they wear their Skatsz to sleep during the colder months.
Q: Are your hats just for a certain type of hair?
A: Our hats are suitable for all hair types; natural hair, permed hair, locs, straight hair, curly etc
Q: Do you ship to Canada, England, France, Netherlands?
A: Yes, we do. (With no duty fees)
Q: Do you ship to FOP/APO addresses?
A: Yes, we do.
Q: Do you offer wholesale?
A: Yes, we do. Send us an email AskUs@Skatsz.com
Q: How do I use my coupon code?
A: Enter the code where it says "enter Promo Code" when you are at checkout and ready to pay for your order.
Q: The coupon code is not working. Can you help me?
A: Please send us an email at firstname.lastname@example.org
Q: How do I contact you?
Q: Do you sponsor events?
A: Yes, we do. Please send us an email at AskUs@Skatsz.com
Q: Do you ship internationally?
A: Yes, we do. If you don't find your country in the list of shipping addresses, please send us an email at AskUs@Skatsz.com and we can provide shipping information to you.
Q:How soon can I expect my order to be delivered?
A: We try to process orders daily so you can expect to receive your order 3 - 4 business days from shipping confirmation.
Q: How can I track my order?
A: After processing your order, we always send you the tracking information. Please check your email, especially the Junk Folder for the tracking information. If you didn't receive the tracking information, for any reason, please send us an email at Orders@Skatsz.com or ShopSkatsz@gmail.com with the name on your order and the Order # , if you have it.
Q: How long does it take to get a response to my email/inquiry?
A: We typically respond to emails within 24 - 48 hours after receipt.
Exchange is available if product is defective.
Exchange within 7 days of receipt.